Who are we?
Briteline Insurance is an independent insurance agency based in Geneva, Illinois serving clients throughout the entire state of Illinois, as well as Indiana, Wisconsin, Michigan, Missouri, Iowa, Arkansas and Colorado. We provide a complete portfolio of commercial and personal lines insurance options. We are a “one-stop shop” that completely removes the frustrating experience of shopping for insurance by doing it for you.
As the agency principal and founder, Trey Knous leads the team at Briteline Insurance. Trey brings over a decade of insurance experience and prior to founding Briteline, he was one of the top Liberty Mutual agents in the country.
“I get it. Insurance can be boring, frustrating, and time consuming to deal with. My passion is being able to not only save our clients money on their insurance, but more importantly, it’s to break down confusing insurance jargon into simple, everyday terminology so our clients have a better understanding what they are paying for and why.
What makes Briteline Insurance different than most insurance agencies is our approach to coverage and solutions. I got my start working as a claims adjuster, so I know the inner workings of insurance companies. Insurance is what you pay for but when you have a claim, that is where you want your agent to be your advocate.
When our clients have a claim, we review the policy to figure out what happened, when did it happen and how did it happen, and we are combing through the policy looking to find coverage. Claims adjusters are trained and very skilled at finding how NOT to pay claims. We use that skillset in reverse to find coverage for our clients. When I talk to insurance adjusters now on behalf of our clients, I let them know I used to do what they did, and I understand the process. There have been countless times where one of our clients was being denied coverage on a claim and I’ve been able to dig deep into the ambiguity of the policy language and find coverage for them and get their claim covered.”
- Trey Knous
Owner and President
Nikki Knous our Director of Sales and Service, brings over 20 years of customer service expertise, she’s going to make sure your questions are answered before, during, and after your policy is processed. “This agency is extra special to me because it’s owned and operated by myself and my husband. I strive to make sure our clients are treated with respect and honesty throughout the entire sales process. I want my clients to feel like they’re talking to a real person, and not someone who’s just trying to sell them a policy. As an Insurance Broker, I can utilize multiple top-rated carriers to find a policy that works best for my clients at an exceptional rate.”
- nikki Knous
Director of Sales and Service
If you have a service question, Customer Service Representative Breanna Cabrera will be there to assist you. “I’ve worked in customer service for over ten years in the restaurant industry. My love for puzzles, problem solving and helping people has been a large part of my life and has now extended into my professional life. When I’m not working, I enjoy reading and doing puzzles. I never thought I’d work for an insurance agency, but I’m constantly learning new things and meeting new people. Working for an independent agency has been wonderful.”
- Breanna Cabrera
Customer Service Representative
